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    Returns and refunds in Canada


    Unused and undamaged items purchased at the regular price without discount can be returned within 7 DAYS after receiving the order in a secured packaging. Return shipping costs are the responsibility of the customer with the exception of items that do not correspond to the initial order.
    Only unused and undamaged items returned in their original packaging will be accepted for returns. Before making a return, please be sure to obtain a Return Authorization Number (RA #) from our customer service. Please contact us at shop@morebirdies.com before returning any items to us. No returns or exchanges will be accepted without a valid return authorization number. Return numbers are valid for a period of 7 working days following receipt, after which no exchange and return will be possible.

    Our address:
    MoreBirdies Returns
    240 Sydney Street, Suite 101
    St-Augustin de Desmaures, QC
    G3A 0P2 Canada